The Legal Ombudsman delays increases to complaints time limits to 9th January 2016
We wrote in our article of 7th April 2015 that the Legal Ombudsman (LeO) had announced that from July 9th 2015, the time that clients have to bring a complaint to their attention will double from 6 months to 12 months (from the date of receiving a final response from their legal service provider).
For those of you with fingers poised above your keyboards and your client care precedents on your computer screen...hold on.
The Legal Ombudsman has now announced that this change will not take place from the 9th of July and that they expect the changes to now be implemented from 9th January 2016.
See more here;
As a reminder the change is as a result of the European Union Alternative Dispute Resolution (ADR Directive) which came into force on 8th July 2013.
The LeO have already proposed some changes to their rules - but these changes are awaiting approval by the Legal Services Board.
We will provide an update on this nearer the proposed implementation date...