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By Hannah Menard

LeO Increase Complaints Time Limit

The Legal Ombudsman (LeO) has recently announced that from July this year, the time that clients have to bring a complaint to their attention will double from 6 months to 12 months (from the date of receiving a final response from their legal service provider).  

By Paul Jones

The Legal Ombudsman Scheme

 The Legal Ombudsman

All practices should know about the new Legal Ombudsman, particularly as it is yet another change that required updates to Office Manuals, Websites, Client Care Letters, Complaints Procedures and any other documentation where the previous legal complaints handler, the Legal Complaints Service was referenced. All of this should have been updated in October 2010.

But do many practices know the difference in approach that is and will be taken from previous complaints handlers?