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2020 - The State of the Solicitors Profession - A Year in Review

As is traditional for us at this time of year, we reflect on the last 12 months for our clients in the solicitors’ profession. We’ll start by saying that in our similar previous articles we’ve been pretty good at predicting some of the things that may lie ahead in the next 12 months, but we have to confess that nobody at cpm21 could have predicted the COVID 19 pandemic, and its ongoing effects to the UK and the world.

Indeed, last year’s article concentrated on the uncertainty of Brexit, which at this time still exists with Boris Johnson dashing off to Brussels to see if he can salvage a deal, but for us the main uncertainty lies with COVID 19. Yes, there have been vaccinations and there will continue to be, but the uncertainty lies with the impact on the economy from this horrible virus. At the moment, most of our solicitor clients seem to have weathered the initial effects, with many being particularly adaptive to new ways of working and providing services to clients. But the prospect of more uncertainty ahead, mass job losses making clients delay matters and transactions, and the inevitable crunch when taxes are raised don’t bode well.

So from the solicitors’ profession perspective what else went on in 2020?

There was little in the way of changes or updates to the SRA Standards and Regulations 2019, the 2019 SRA Code of Conduct for Firms or the 2019 SRA Code of Conduct for Solicitors, RELs and RFLs. No, pre-COVID 19, the SRA had started to visit firms for Anti-Money Laundering Audits, however this stopped almost immediately with the first UK Lockdown. This issue has not however gone away. Stories of firms who have poor money laundering protections have been a regular feature of the Law Society Gazette, and the subject had appeared in its regular slot in the SRA Risk Outlook for 2020-2021, where they say “The number of money laundering related matters we are dealing with is increasing.” They also highlight that there are enterprising criminals who have spotted opportunities for money laundering linked to COVID 19, and mention two schemes that have been reported to the NCA, the first being personal protective equipment (PPE) trading claims, and the second being fraudulent claims on the government’s support schemes.

The lesson in all this of course is that firms cannot even be slightly complacent; criminals are not, and they constantly find new ways to launder the proceeds of crime.

We would say that when lockdowns and restrictions are lifted and eased, the profession can expect the SRA to be very busy visiting them to point out the deficiencies in their procedures…

Next up is another subject we mentioned last year, which is the SRA Service and Transparency Rules. Solicitors will recall that if they had a website, then they had to provide certain information to the public such as costs for a range of services. We actually know some firms who took their websites down to skirt around these requirements, however as well as the SRA checking on those firms which do have websites to let them know whether they are compliant or not, they have also begun to check those firms without websites, because the rules actually state that the same information must be provided to potential clients and clients in an alternative format, so COLPS have been asked to make declarations about how this is being done in their firm…

Another subject we mentioned last year was the Conveyancing Quality Scheme. In 2019 the Law Society updated the Core Practice Management Standards and introduced some new requirements which were linked to their Lexcel Legal Practice Quality Mark such as the need for compliance plans, as well as some that were unique to conveyancing, such as having a Stamp Duty Land Transaction Policy and Procedure. 2020 should have seen the introduction of CQS remote and on-site audits, but the Pandemic seems to have parked these for now. Given the heavy criticism that the Law Society has received in the past for not auditing the scheme, it is safe to say that audits will commence at some point, but quite when is a little more difficult to predict.

We mentioned Lexcel previously, and this was one area where audits did not stop, but rather they became remote, where an auditor would evaluate the firm’s documentation and interview fee earners and support staff by Skype, Zoom or Microsoft Teams. There was an advantage to this approach for firms, as generally the audits are shorter as there is no travel time between offices.

GDPR as a subject was relatively quiet in 2019 after an initial flurry of activity to ensure compliance in 2018, however in 2020 Personal Data and its protection became a priority again as firms allowed both fee earners and support staff to work from home, where they may not benefit from the protections that the firm’s IT system and routers have at their offices. This was a notable feature in the latest SRA Risk Outlook, where the SRA quote Jurgen Stock, Interpol Secretary General, “Cybercriminals are developing and boosting their attacks at an alarming pace, exploiting the fear and uncertainty caused by the unstable social and economic situation created by COVID 19”

So while firms were adapting to the new working systems they were putting in place, there were risks associated with home working on a large scale that they may not have anticipated, which put their client information at risk. An example of how this manifested in the lockdown was given by the SRA, which said “there was a 337% rise in phishing scams in the first two months of the first national lockdown.”

The cpm21 year…

Prior to the first lockdown in March 2020 we spent quite some time supporting firms with SRA AML audits, and also providing an independent audit function to satisfy the requirement of Regulation 21 in the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

The Lockdown effectively stopped that and the biggest difference for us then became not attending our clients’ offices to provide services. That’s not to say we didn’t attend any, but our visits were more around collecting files for file review or complaints handling, or for annual risk review purposes. In all other respects, such as Lexcel support pre- and during audit, we worked remotely with both the firm and the auditor.

While we weren’t able to provide in person training for firms, we provided training for several hundred solicitors on-line via ZOOM on a range of topics, such as; Complaints Handling, Legal Aid Supervision, Anti-Money Laundering, the SRA Standards and Regulations 2019, and “Running the 21st Century Legal Firm”. We also adapted our Professional Skills Course for Trainee Solicitors so that we were able to provide this for two cohorts of trainees completely by remote, including the required examination.

We mentioned file reviews, and we conducted over a 1000 for clients of our outsourced file review service. We supported firms with our outsourced complaints handling service, and in one instance was able to overturn a Legal Ombudsman judgement against one of our clients where the Ombudsman had ordered our client to make a compensation award in excess of £25,000.

We continued to support firms with both Lexcel and CQS, preparing audit documentation for the former, and annual requirements, such as compliance plans for the latter. We also updated Anti-Money Laundering policies with the provisions of the 5th Directive, and our Mortgage Fraud policies with the latest related risks such as vendor fraud that has featured in the latest SRA Risk Outlook. And of course, when we update any policies or procedures we back it up with updates to our templates such as file review forms or matter risk assessments.

We also provided training and support linked to the SRA Accounts Rules 2019 where firms needed to get used to slightly new requirements and the pesky semantics of calling the “Office account” the “Business account,” (a change that appears to be related to the SRA push for firms to take up third party managed client accounts, which as reported in the Law Society Gazette have had almost no take up…)

2021 – The shape of things to come…

We’ve already alluded to some of the things we anticipate, such as a resumption of SRA Anti-Money Laundering audits, SRA Website and non-Website audits of the SRA Service and Transparency rules, and CQS Audits. But there are other things that can be expected…

SRA Biennial Diversity Survey – Yes, while we’re sure it will seem like only yesterday that firms collected and submitted their diversity data, it was in fact in 2019, so the SRA will undertake the data collection exercise again. While the need for greater diversity is understood by most in the profession, we are a little sceptical of the collated and analysed results. Why? Well as long as the SRA allow a “prefer not to answer” option on their questionnaires, people will exercise that right, which means large chunks of data are missing, making it exceptionally difficult to form any sort of conclusions about an individual firm’s make-up or that of the wider profession. Of course, if they remove that option and make it compulsory for all to answer then the data becomes truly representative and real firm conclusions can be drawn…

New Legal Aid Agency Criminal Contract Tenders – The Coronavirus Pandemic saw an extension to Criminal Legal Aid contracts to the 31st of March 2022. That being the case and following Legal Aid Agency historical tendering practices, criminal firms can expect a pre-contract questionnaire and guidance to be published around August of 2021, with a full tender submission following closely after.

What is not clear yet, is whether the Legal Aid Agency will pursue the failed “bigger is better” tendering requirements that they tried to impose on firms at the last tender. Firms would be wise to consider what requirements the LAA may want this time around, and one of the pre-contract requirements we suggest they consider is whether to achieve accreditation to the UK Government Cyber-essentials scheme…

GDPR Post Brexit – also already mentioned, we would be remiss if we didn’t warn solicitors that the General Data Protection Regulation requirements following the UK’s exit from the EU will change. This will have implications to such things as; Data Protection clauses in Terms of Business or Client Care Letters, Privacy Notices for clients on websites or in paper form, Privacy Notices to Employees, and Information Management and Security Policies. Firms will also need to consider (again) in which countries their data servers are located, and depending on where they are, whether there are any implications for their clients…

13 years of support which will always be there for you…

Cpm21 is proud of its record in supporting solicitors with their regulatory and management support needs, and 2020 was our 13th year of doing so (while we’re not superstitious it hasn’t escaped our notice that our 13th year coincided with the a global Pandemic).

2020 has been a year of uncertainty, and 2021 will almost certainly be so. But if you are one of our clients, or a client of the future, then there is one thing you can be certain of, and that is that we will be there to support you.

Merry Christmas and a Prosperous New Year from the cpm21 team.

To see this article in Welsh, read on….

2020 - Cyflwr Proffesiwn Cyfreithwyr

Adolygiad Blwyddyn

Fel sy’n draddodiadol i ni yr adeg hon o’r flwyddyn, rydym yn myfyrio ar y 12 mis diwethaf i’n cleientiaid ym mhroffesiwn y cyfreithwyr. Dechreuwn trwy ddweud ein bod wedi bod yn eithaf da yn rhagweld rhai o'r pethau a allai fod yn y 12 mis nesaf yn ein herthyglau blaenorol tebyg, ond mae'n rhaid i ni gyfaddef na allai neb am cpm21 fod wedi rhagweld pandemig COVID 19 , a'i effeithiau parhaus ar y DU a'r byd.

Yn wir, canolbwyntiodd erthygl y llynedd ar ansicrwydd Brexit, sydd ar hyn o bryd yn dal i fodoli gyda Boris Johnson yn rhuthro i Frwsel i weld a all achub bargen, ond i ni mae'r prif ansicrwydd yn gorwedd gyda COVID 19. Do, bu brechiadau a bydd yn parhau i fod, ond mae'r ansicrwydd yn gorwedd gyda'r effaith ar yr economi o'r firws erchyll hwn. Ar hyn o bryd, mae'n ymddangos bod y rhan fwyaf o'n cleientiaid cyfreithiwr wedi hindreulio'r effeithiau cychwynnol, gyda llawer ohonynt yn arbennig o addasol i ffyrdd newydd o weithio a darparu gwasanaethau i gleientiaid. Ond nid yw'r gobaith o fwy o ansicrwydd o'n blaenau, colledion swyddi torfol yn peri i gleientiaid oedi materion a thrafodion, a'r wasgfa anochel pan godir trethi yn cynyddu'n dda.

Felly o safbwynt proffesiwn y cyfreithwyr beth arall a aeth ymlaen yn 2020?

Nid oedd llawer o newidiadau na diweddariadau i Safonau a Rheoliadau SRA 2019, Cod Ymddygiad Cwmnïau SRA 2019 na Chod Ymddygiad SRA 2019 ar gyfer Cyfreithwyr, RELs a RFLs. Na, cyn COVID 19, roedd yr SRA wedi dechrau ymweld â chwmnïau ar gyfer Archwiliadau Gwrth-Gwyngalchu Arian, ond daeth hyn i ben bron yn syth gyda'r Lockdown cyntaf yn y DU. Fodd bynnag, nid yw'r mater hwn wedi diflannu. Mae straeon am gwmnïau sydd ag amddiffyniadau gwyngalchu arian yn wael wedi bod yn nodwedd reolaidd o Law Society Gazette, ac roedd y pwnc wedi ymddangos yn ei slot rheolaidd yn Rhagolwg Risg yr SRA ar gyfer 2020-2021, lle maen nhw'n dweud “Nifer y materion sy'n ymwneud â gwyngalchu arian rydym yn delio ag ef yn cynyddu. ” Maent hefyd yn tynnu sylw at y ffaith bod troseddwyr mentrus wedi gweld cyfleoedd ar gyfer gwyngalchu arian sy'n gysylltiedig â COVID 19, ac yn sôn am ddau gynllun yr adroddwyd amdanynt i'r NCA, a'r cyntaf yw hawliadau masnachu offer amddiffyn personol (PPE), a'r ail yn hawliadau twyllodrus ar gynlluniau cymorth y llywodraeth.

Y wers yn hyn oll wrth gwrs yw na all cwmnïau hyd yn oed fod ychydig yn hunanfodlon; nid yw troseddwyr, ac maent yn gyson yn dod o hyd i ffyrdd newydd o wyngalchu enillion trosedd.

Byddem yn dweud pan fydd cloeon a chyfyngiadau yn cael eu codi a'u lleddfu, gall y proffesiwn ddisgwyl i'r SRA fod yn brysur iawn yn ymweld â nhw i dynnu sylw at y diffygion yn eu gweithdrefnau ...

Y peth nesaf yw pwnc arall y soniasom amdano y llynedd, sef Rheolau Gwasanaeth a Thryloywder yr SRA. Bydd cyfreithwyr yn cofio, os oedd ganddynt wefan, yna roedd yn rhaid iddynt ddarparu gwybodaeth benodol i'r cyhoedd megis costau ar gyfer ystod o wasanaethau. Rydym mewn gwirionedd yn adnabod rhai cwmnïau a aeth â'u gwefannau i lawr i fynd o gwmpas y gofynion hyn, fodd bynnag, yn ogystal â'r SRA yn gwirio'r cwmnïau hynny sydd â gwefannau i roi gwybod iddynt a ydynt yn cydymffurfio ai peidio, maent hefyd wedi dechrau gwirio'r cwmnïau hynny hebddynt. gwefannau, oherwydd bod y rheolau mewn gwirionedd yn nodi bod yn rhaid darparu’r un wybodaeth i ddarpar gleientiaid a chleientiaid mewn fformat amgen, felly gofynnwyd i COLPS wneud datganiadau ynghylch sut mae hyn yn cael ei wneud yn eu cwmni…

Pwnc arall y soniasom amdano y llynedd oedd y Cynllun Ansawdd Trawsgludo. Yn 2019 diweddarodd Cymdeithas y Gyfraith y Safonau Rheoli Ymarfer Craidd a chyflwynodd rai gofynion newydd a oedd yn gysylltiedig â'u Marc Ansawdd Ymarfer Cyfreithiol Lexcel megis yr angen am gynlluniau cydymffurfio, yn ogystal â rhai a oedd yn unigryw i drawsgludo, megis bod â Dyletswydd Stamp. Polisi a Gweithdrefn Trafodiad Tir. Dylai 2020 fod wedi cyflwyno archwiliadau anghysbell ac ar y safle CQS, ond ymddengys bod y Pandemig wedi parcio'r rhain am y tro. O ystyried y feirniadaeth drom y mae Cymdeithas y Gyfraith wedi’i derbyn yn y gorffennol am beidio ag archwilio’r cynllun, mae’n ddiogel dweud y bydd archwiliadau’n cychwyn ar ryw adeg, ond yn eithaf pryd mae ychydig yn anoddach eu rhagweld.

Gwnaethom grybwyll Lexcel yn flaenorol, ac roedd hwn yn un maes lle na ddaeth archwiliadau i ben, ond yn hytrach daethant yn anghysbell, lle byddai archwilydd yn gwerthuso dogfennaeth y cwmni ac yn ennill enillwyr ffioedd ac yn cefnogi staff gan Skype, Zoom neu Microsoft Teams. Roedd mantais i'r dull hwn i gwmnïau, oherwydd yn gyffredinol mae'r archwiliadau'n fyrrach gan nad oes amser teithio rhwng swyddfeydd.

Roedd GDPR fel pwnc yn gymharol dawel yn 2019 ar ôl llu o weithgareddau cychwynnol i sicrhau cydymffurfiad yn 2018, fodd bynnag yn 2020 daeth Data Personol a'i warchod yn flaenoriaeth eto wrth i gwmnïau ganiatáu i enillwyr ffioedd a staff cymorth weithio gartref, lle gallent peidio ag elwa o'r amddiffyniadau sydd gan system TG a llwybryddion y cwmni yn eu swyddfeydd. Roedd hon yn nodwedd nodedig yn Rhagolwg Risg diweddaraf yr SRA, lle mae'r SRA yn dyfynnu Jurgen Stock, Ysgrifennydd Cyffredinol Interpol, “Mae seiberdroseddwyr yn datblygu ac yn rhoi hwb i'w hymosodiadau ar gyflymder brawychus, gan fanteisio ar yr ofn a'r ansicrwydd a achosir gan y sefyllfa gymdeithasol ac economaidd ansefydlog a grëwyd. gan COVID 19 ”

Felly, er bod cwmnïau'n addasu i'r systemau gweithio newydd yr oeddent yn eu rhoi ar waith, roedd risgiau'n gysylltiedig â gweithio gartref ar raddfa fawr nad oeddent efallai wedi'u rhagweld, a oedd yn peryglu gwybodaeth eu cleientiaid. Rhoddwyd enghraifft o sut yr amlygodd hyn yn y broses gloi gan yr SRA, a ddywedodd “bu cynnydd o 337% mewn sgamiau gwe-rwydo yn ystod dau fis cyntaf y cyfnod cloi cenedlaethol cyntaf.”

Y flwyddyn cpm21…

Cyn y cloi cyntaf ym mis Mawrth 2020, gwnaethom dreulio cryn amser yn cefnogi cwmnïau ag archwiliadau SRA AML, a hefyd yn darparu swyddogaeth archwilio annibynnol i fodloni gofyniad Rheoliad 21 yn y Gwyngalchu Arian, Ariannu Terfysgaeth a Throsglwyddo Cronfeydd (Gwybodaeth am y Talwr ) Rheoliadau 2017.

I bob pwrpas, stopiodd y Lockdown hynny ac yna daeth y gwahaniaeth mwyaf inni beidio â mynychu swyddfeydd ein cleientiaid i ddarparu gwasanaethau. Nid yw hynny i ddweud na wnaethon ni fynychu unrhyw rai, ond roedd ein hymweliadau yn ymwneud yn fwy â chasglu ffeiliau at ddibenion adolygu ffeiliau neu drin cwynion, neu at ddibenion adolygu risg blynyddol. Ym mhob ffordd arall, megis cefnogaeth Lexcel cyn ac yn ystod yr archwiliad, buom yn gweithio o bell gyda'r cwmni a'r archwilydd.

Er nad oeddem yn gallu darparu hyfforddiant personol i gwmnïau, gwnaethom ddarparu hyfforddiant i gannoedd o gyfreithwyr ar-lein trwy ZOOM ar ystod o bynciau, megis; Trin Cwynion, Goruchwylio Cymorth Cyfreithiol, Gwrth-Gwyngalchu Arian, Safonau a Rheoliadau SRA 2019, a “Rhedeg Cwmni Cyfreithiol yr 21ain Ganrif”. Fe wnaethom hefyd addasu ein Cwrs Sgiliau Proffesiynol ar gyfer Cyfreithwyr dan Hyfforddiant fel ein bod yn gallu darparu hwn ar gyfer dwy garfan o hyfforddeion yn gyfan gwbl o bell, gan gynnwys yr arholiad gofynnol.

Gwnaethom grybwyll adolygiadau ffeiliau, a gwnaethom gynnal dros 1000 ar gyfer cleientiaid ein gwasanaeth adolygu ffeiliau ar gontract allanol. Gwnaethom gefnogi cwmnïau gyda'n gwasanaeth trin cwynion ar gontract allanol, ac mewn un achos roeddem yn gallu gwrthdroi dyfarniad yr Ombwdsmon Cyfreithiol yn erbyn un o'n cleientiaid lle'r oedd yr Ombwdsmon wedi gorchymyn i'n cleient wneud dyfarniad iawndal o fwy na £ 25,000.

Fe wnaethom barhau i gefnogi cwmnïau gyda Lexcel a CQS, gan baratoi dogfennaeth archwilio ar gyfer y cyntaf, a gofynion blynyddol, megis cynlluniau cydymffurfio ar gyfer yr olaf. Fe wnaethom hefyd ddiweddaru polisïau Gwrth-Gwyngalchu Arian gyda darpariaethau'r 5ed Gyfarwyddeb, a'n polisïau Twyll Morgais gyda'r risgiau cysylltiedig diweddaraf fel twyll gwerthwr sydd wedi ymddangos yn Rhagolwg Risg diweddaraf yr SRA. Ac wrth gwrs, pan fyddwn yn diweddaru unrhyw bolisïau neu weithdrefnau rydym yn ei ategu gyda diweddariadau i'n templedi fel ffurflenni adolygu ffeiliau neu asesiadau risg materol.

Fe wnaethom hefyd ddarparu hyfforddiant a chefnogaeth yn gysylltiedig â Rheolau Cyfrifon SRA 2019 lle roedd angen i gwmnïau ddod i arfer â gofynion ychydig yn newydd a semanteg pesky galw’r “cyfrif Swyddfa” yn “gyfrif busnes,” (newid yr ymddengys ei fod yn gysylltiedig â’r Mae SRA yn pwyso ar gwmnïau i gymryd cyfrifon cleientiaid a reolir gan drydydd parti, nad ydynt, fel yr adroddwyd yn y Law Society Gazette, wedi derbyn bron ddim ...)

2021 - Siâp pethau i ddod…

Rydym eisoes wedi cyfeirio at rai o'r pethau yr ydym yn eu rhagweld, megis ailddechrau archwiliadau Gwrth-Gwyngalchu Arian SRA, Gwefan SRA ac archwiliadau nad ydynt yn Wefan o reolau Gwasanaeth a Thryloywder yr SRA, ac Archwiliadau CQS. Ond mae yna bethau eraill y gellir eu disgwyl…

Arolwg Amrywiaeth Ddwyflynyddol SRA - Ydym, er ein bod yn si?r y bydd yn ymddangos fel ddoe yn unig y gwnaeth cwmnïau gasglu a chyflwyno eu data amrywiaeth, roedd mewn gwirionedd yn 2019, felly bydd yr SRA yn cynnal yr ymarfer casglu data eto. Er bod y mwyafrif yn y proffesiwn yn deall yr angen am fwy o amrywiaeth, rydym ychydig yn amheus o'r canlyniadau a gasglwyd ac a ddadansoddwyd. Pam? Wel cyn belled â bod yr SRA yn caniatáu opsiwn “mae'n well gen i beidio ag ateb” ar eu holiaduron, bydd pobl yn arfer yr hawl honno, sy'n golygu bod darnau mawr o ddata ar goll, gan ei gwneud hi'n eithriadol o anodd ffurfio unrhyw fath o gasgliadau ynghylch gwneuthuriad cwmni unigol- i fyny neu broffesiwn y proffesiwn ehangach. Wrth gwrs, os ydyn nhw'n dileu'r opsiwn hwnnw ac yn ei gwneud hi'n orfodol i bawb ei ateb yna mae'r data'n dod yn wirioneddol gynrychioliadol a gellir dod i gasgliadau cadarn go iawn…

Tendrau Contractau Troseddol yr Asiantaeth Cymorth Cyfreithiol Newydd - Gwelodd y Pandemig Coronavirus estyniad i gontractau Cymorth Cyfreithiol Troseddol i'r 31ain o Fawrth 2022. Gan fod hynny'n wir ac yn dilyn arferion tendro hanesyddol yr Asiantaeth Cymorth Cyfreithiol, gall cwmnïau troseddol ddisgwyl holiadur a chanllawiau cyn-gontract. i'w gyhoeddi tua mis Awst 2021, gyda chyflwyniad tendr llenwi yn dilyn yn agos ar ôl.

Yr hyn nad yw’n glir eto, yw a fydd yr Asiantaeth Cymorth Cyfreithiol yn mynd ar drywydd y gofynion tendro “mwy yn well” a fethwyd y gwnaethant geisio eu gosod ar gwmnïau yn y tendr diwethaf. Byddai cwmnïau'n ddoeth ystyried pa ofynion y gallai'r LAA fod eu heisiau y tro hwn, ac un o'r gofynion cyn-gontract yr ydym yn awgrymu eu bod yn eu hystyried yw a ddylid sicrhau achrediad i gynllun Seiber-hanfodion Llywodraeth y DU ...

GDPR Wedi Brexit - y soniwyd amdano eisoes, byddem yn siomedig pe na baem yn rhybuddio cyfreithwyr y bydd gofynion y Rheoliad Diogelu Data Cyffredinol yn dilyn ymadawiad y DU â'r UE yn newid. Bydd gan hyn oblygiadau i bethau fel; Cymalau Diogelu Data yn Nhermau Busnes neu Lythyrau Gofal Cleient, Hysbysiadau Preifatrwydd i gleientiaid ar wefannau neu ar ffurf papur, Hysbysiadau Preifatrwydd i Weithwyr, a Pholisïau Rheoli Gwybodaeth a Diogelwch. Bydd angen i gwmnïau hefyd ystyried (eto) ym mha wledydd y mae eu gweinyddwyr data wedi'u lleoli, ac yn dibynnu ar ble maen nhw, a oes unrhyw oblygiadau i'w cleientiaid ...

13 mlynedd o gefnogaeth a fydd bob amser yno i chi…

Mae Cpm21 yn falch o’i record o ran cefnogi cyfreithwyr gyda’u hanghenion cymorth rheoleiddio a rheoli, a 2020 oedd ein 13eg flwyddyn o wneud hynny (er nad ydym yn ofergoelus nid yw wedi dianc rhag ein sylw bod ein 13eg flwyddyn yn cyd-fynd â’r Pandemig byd-eang. ).

Mae 2020 wedi bod yn flwyddyn o ansicrwydd, a bydd 2021 bron yn sicr felly. Ond os ydych chi'n un o'n cleientiaid, neu'n gleient y dyfodol, yna mae yna un peth y gallwch chi fod yn sicr ohono, a hynny yw y byddwn ni yno i'ch cefnogi chi.

Nadolig Llawen a Blwyddyn Newydd Ffyniannus gan y tîm cpm21.