Wayne Williams LLB MBA – Principal Adviser

Wayne Williams cpm21

  • Was Managing Partner of a 3 Office Solicitors Practice
  • Over 10 years experience at Senior Management level with the Legal Services Commission
  • 4 years as Head of Legal Services for multi national Business Consultancy
  • Member of Wales Law Society Committee 2004 -2010
  • Specialist in
    • Strategy & Business Planning
    • LSC / LAA Compliance & Peer Review
    • Legal Practice Business Performance Improvement
    • Crime Tender Delivery Plan preparation
    • SQM Compliance
    • Law Society Recognised Legal Aid Consultant
    • VoicePrint Approved Practitioner

Mobile: 07970 994180 - Email: wayne.williams@cpm21.co.uk


Paul Jones – Senior Associate Adviser

Paul Jones
  • Over 12 years experience at Senior Management level for multi national corporations
  • 10 years experience as Business Performance Improvement Consultant across diverse industries and professions
  • 4 years as Senior Management Advisor in Legal Services Team for multi national Business Consultancy
  • Frequent author of articles for Legal News, New Law Journal etc.
  • Specialisms in
    • 5S
    • Health & Safety (IOSH and CIEH qualified)
    • Lexcel
    • Legal Practice Business Performance Improvement
    • Six Sigma
Lexcel Law Society Consultant

Mobile: 07796 363269 - Email: paul.jones@cpm21.co.uk


Hannah Ménard - Associate Consultant

  • Practising Solicitor
  • Departmental Manager & Team Leader including Telephone Advice Teams
  • Quality Management Systems and implementation of Quality procedures and processes
  • Experienced File Reviewer
  • Fluent Welsh Speaker


  Email:    Hannah.Menard@cpm21.co.uk

LUCIE SUDBURY - Associate Consultant

Lucie Sudbury

Lucie has managed a law firm for over 10 years and has 20 years' experience working in Legal Services.  Her main areas of experience are within Criminal Law and Dispute Resolution; however Lucie also has experience in Family Law, Conveyancing, Wills and Probate and Contract Law.

  • Qualified, practicing Mediator in Family, Civil, Commercial and Workplace Mediation
  • People Management
  • Dispute Resolution including grievance, difficult conversations and internal and external workplace and business complaints
  • Negotiation & Appeals
  • Legal Aid Contract Management & Compliance
  • Lexcel Quality Mark implementation & maintenance
  • File Reviews & Peer Review
  • Customer Service

A working mum who understands the complexities of juggling work and life.  Lucie is inquisitive and likes to understand the intricacies of the businesses she is supporting, giving clear guidance and simplifying visions and goals so that they can be understood at all levels throughout the organisation.  Lucie is extremely personable and pragmatic in her approach.

  Email:    Lucie.Sudbury@cpm21.co.uk

SIAN FRAMPTON - Associate Consultant

Sian Frampton

Sian has undertaken the role of practice manager in both high street and commercial law practices for over 25 years’ and has over 40 years’ working in legal services. During the last eight years, legal compliance and risk management has become an integral part of Sian’s working day. As a consequence, Sian qualified as a Lexcel assessor/consultant and Specialist Quality Mark auditor. 

 Key Skills 

  • Legal compliance and maintenance with industry standards (SRA, OFR, Lexcel, SQM, ISO, CQS)
  • Risk management
  • Client care & file management
  • Legal accounts
  • Financial management
  • People management
  • Performance management
  • Information management
  • Supervision
  • Implementing, monitoring and reviewing effective policies and processes
  • Training on above
  • Computer skills include Microsoft Excel, Word and PowerPoint
  Email:  legal@cpm21.co.uk

Simon Robinson - Associate Consultant

Simon Robinson

Simon Robinson - With over 5 years' experience as a marketing consultant and manager across a variety of sectors including legal, and a master's degree in Marketing and Management, Simon understands and appreciates the intricacies of contemporary marketing techniques and regulations as well as how they interact with your organisation.

Simon is a specialist in marketing processes with hands on experience in strategic, digital, and traditional marketing.

Contact Simon: simon.robinson@cpm21.co.uk


Brian Rodden - Associate Consultant

Brian Rodden Qualified as a Solicitor in 1987, now non-practising, I am a Law Society approved Lexcel Assessor and Consultant, ISO 9001:2008 Lead Auditor, Conveyancing Quality Scheme Assessor and Legal Aid Agency (formerly Legal Services Commission) Auditor.  I have spent over 20 years in business holding senior management positions in the leisure, property and recruitment industries, concentrating on compliance and financial management.

I work with law firms and in-house legal departments to ensure compliance with the SRA Code of Conduct 2011, outcomes focussed regulation and help those firms wishing to implement Lexcel management standards into their practice. 

   Email: legal@cpm21.co.uk