Outsourced File Review / Complaints Handling
File reviews and complaints handling are both activities that eat into fee earning time, and if that is something that your firms needs to concentrate on, these services can help
We can provide a tailored, cost effective file review service for your practice size and law types, compliant with all relevant sector quality standards. This service is delivered by experienced file reviewers who will track corrective actions, identify trends and help drive file quality up, with the beneficial result of lowering complaints and indemnity notifications.
We also provide a complaints handling service on an ad hoc basis, where our experienced complaints handlers will check relevant files against the complaint received by your firm, establish the chronology of events, interview fee earners, and provide an objective suggested resolution which if your are happy with, they will darft as a response letter for you.