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By Paul Jones

Are you ready to publish your firm's complaints data?

Are you ready to publish your firm’s complaints data?

There did seem to be a news article nearly every other week at the tail end of 2017 announcing that Solicitors will be forced to publish their complaints data on their websites. Such articles came from “consumer interest” groups and others such as the Solicitors Regulation Authority publishing research on the subject of complaints.

By Paul Jones

What to look out for as at the end of January 2018

What to look out for as at the end of January 2018…

 

We’re sure that Christmas has already been consigned to a distant corner of the memory for our solicitor clients, as January has seen a large amount of small, time consuming jobs crop up from different sources.  So, we thought we’d take a minute to concentrate on one or two of them that firms should be aware of and acting upon right now…

By Paul Jones

Why we believe in the traditional approach to Training for the Professional Skills Course (PSC) ...

Why we believe in the traditional approach to Training for the Professional Skills Course (PSC)…

Some of our clients know we provide the Professional Skills Course (PSC) for trainee solicitors – the one that has to be completed before the trainee is able to qualify.

What they may not know is why we do it the way we do.

In person, with groups of trainees.

By Paul Jones

2018 - CQS Audits to Return?

2018 – CQS Audits to Return?

CQS Accredited firms may know by now that the Law Society had a complaint about their CQS scheme marketing upheld against them by the Advertising Standards Agency in 2017 – see http://www.bbc.co.uk/news/uk-42074154.

And while we’re sure some people may have found that amusing, the potential response in 2018 may be significantly less so.